Refund policy

At Sonder Space, we want you to feel confident and satisfied with your purchase. If something's not quite right, we're here to make it right.

✅ 30-Day Satisfaction Guarantee

Not vibing with your lamp? No problem.

You can request a refund within 30 days of delivery — no questions asked. Just email us at shopsonderspace@gmail.com with your order number and a quick note. We’ll guide you through the process.

To be eligible:

  • The product must be in its original condition (no damage)

  • You’ll need to cover return shipping costs

  • A photo may be required before approval

🛠 Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, we’ll fix it — fast.

Please contact us at shopsonderspace@gmail.com within 7 days of delivery and include:

  • Your order number

  • A photo or video showing the issue

We’ll send a replacement or refund, depending on your preference.

💸 Refunds

Refunds are processed back to your original payment method within 5–10 business days once approved.

❌ What’s Not Covered

We do not offer refunds or returns for:

  • Items returned after 30 days

  • Products damaged through misuse or neglect

  • Orders with incorrect shipping info provided at checkout

  • Delays due to shipping carriers or customs

Questions?

We’re here to help. Email us any time at shopsonderspace@gmail.com and we’ll get back to you within 1 business day.